# Account Issues **URL:** https://forum.techsoft3d.com/c/help/account-issues/36.md [Latest](https://forum.techsoft3d.com/latest.md) · [Categories](https://forum.techsoft3d.com/categories.md) · [Tags](https://forum.techsoft3d.com/tags.md) --- ## [About the Account Issues category](https://forum.techsoft3d.com/t/about-the-account-issues-category/343)
**Author:** [@Jonathan](https://forum.techsoft3d.com/u/Jonathan)\ **Replies:** 0
--- ## [Can't install hoops\_ai using the hoops-ai-installer](https://forum.techsoft3d.com/t/cant-install-hoops-ai-using-the-hoops-ai-installer/5119)
**Author:** [@abi](https://forum.techsoft3d.com/u/abi)\ **Replies:** 6\ **Last updated:** [April 3, 2026, 8:48pm UTC](https://forum.techsoft3d.com/t/cant-install-hoops-ai-using-the-hoops-ai-installer/5119 "2026-04-03T20:48:53Z")
Hi! hoops\_ai doesn’t get installed when running hoops-ai-installer, here’s the error: 📦 Installing HOOPS packages... 📋 Loaded companion versions from hoops\_packages.config 📌 Installing hoops\_ai with version range: hoo… --- ## [Unable to Receive Verification Link for New Account Signup](https://forum.techsoft3d.com/t/unable-to-receive-verification-link-for-new-account-signup/4952)
**Author:** [@kahmed](https://forum.techsoft3d.com/u/kahmed)\ **Replies:** 6\ **Last updated:** [October 10, 2025, 2:52pm UTC](https://forum.techsoft3d.com/t/unable-to-receive-verification-link-for-new-account-signup/4952 "2025-10-10T14:52:18Z")
Hello, I am trying to sign up for a new account on the Tech Soft 3D website, but I am not receiving the verification email or link. I have checked my spam and junk folders, and I have retried the registration process se… --- ## [About error "Unable to fetch license"](https://forum.techsoft3d.com/t/about-error-unable-to-fetch-license/299)
**Author:** [@shaojie.cheng](https://forum.techsoft3d.com/u/shaojie.cheng)\ **Replies:** 21\ **Last updated:** [April 8, 2024, 7:15pm UTC](https://forum.techsoft3d.com/t/about-error-unable-to-fetch-license/299 "2024-04-08T19:15:44Z")
dear, when i wan to try my license and click the “view your license” button, i always get the error “Unable to fetch license” as below. could you please help us our? --- ## [How can I download my files from your app](https://forum.techsoft3d.com/t/how-can-i-download-my-files-from-your-app/2576)
**Author:** [@therealmutiyu](https://forum.techsoft3d.com/u/therealmutiyu)\ **Replies:** 2\ **Last updated:** [August 29, 2023, 6:42pm UTC](https://forum.techsoft3d.com/t/how-can-i-download-my-files-from-your-app/2576 "2023-08-29T18:42:44Z")
Plz help me, TS3D team! I am a desperate industrial designer. Once I have saved a 3D file on your IOS app, and now it is the only place that I could find it. Therefore I desperately need to find a way to download it yet … --- ## [No access to our Inventor OEM subscription](https://forum.techsoft3d.com/t/no-access-to-our-inventor-oem-subscription/301)
**Author:** [@yaron](https://forum.techsoft3d.com/u/yaron)\ **Replies:** 1\ **Last updated:** [April 9, 2021, 9:20am UTC](https://forum.techsoft3d.com/t/no-access-to-our-inventor-oem-subscription/301 "2021-04-09T09:20:28Z")
I login using my account but I have no access to our Inventor OEM subscription - only some expired trial of HOOPS… please fix this issue. --- ## [I forgot the password for my account](https://forum.techsoft3d.com/t/i-forgot-the-password-for-my-account/98)
**Author:** [@john](https://forum.techsoft3d.com/u/john)\ **Replies:** 0\ **Last updated:** [October 25, 2019, 5:15pm UTC](https://forum.techsoft3d.com/t/i-forgot-the-password-for-my-account/98 "2019-10-25T17:15:33Z")
If you forgot the password to your account, we can help by sending you a link to reset it. Visit Techsoft3D Evaluators' Portal: Forgot Password, enter the email address you registered with and click submit. If the e… --- ## [I didn't receive my account verification or password reset email](https://forum.techsoft3d.com/t/i-didnt-receive-my-account-verification-or-password-reset-email/96)
**Author:** [@john](https://forum.techsoft3d.com/u/john)\ **Replies:** 0\ **Last updated:** [October 14, 2019, 7:00am UTC](https://forum.techsoft3d.com/t/i-didnt-receive-my-account-verification-or-password-reset-email/96 "2019-10-14T07:00:00Z")
Not sure where that email was sent? Here are some tips to help you find it. When you register for an account or reset your password, we’ll send you an email to help you get access to your account. If you can’t find the … --- ## [I can't see content when I click "Contact Sales"](https://forum.techsoft3d.com/t/i-cant-see-content-when-i-click-contact-sales/101)
**Author:** [@john](https://forum.techsoft3d.com/u/john)\ **Replies:** 0\ **Last updated:** [October 14, 2019, 7:00am UTC](https://forum.techsoft3d.com/t/i-cant-see-content-when-i-click-contact-sales/101 "2019-10-14T07:00:00Z")
If you’re having problems viewing content on our site it’s likely that you are running some type of ad-blocker software. All of the forms on our site are powered by HubSpot and can be blocked by ad-blocking software. Yo… --- ## [I'm having issues downloading files from my account](https://forum.techsoft3d.com/t/im-having-issues-downloading-files-from-my-account/100)
**Author:** [@john](https://forum.techsoft3d.com/u/john)\ **Replies:** 0\ **Last updated:** [October 14, 2019, 7:00am UTC](https://forum.techsoft3d.com/t/im-having-issues-downloading-files-from-my-account/100 "2019-10-14T07:00:00Z")
If you are encountering problems downloading files from your account, we recommend you try Updating your browser to the latest version Clearing your browser’s cache Attempt the download from an alternate browser, compu… --- ## [I want to change my password for manage.techsoft3d.com](https://forum.techsoft3d.com/t/i-want-to-change-my-password-for-manage-techsoft3d-com/97)
**Author:** [@john](https://forum.techsoft3d.com/u/john)\ **Replies:** 0\ **Last updated:** [October 14, 2019, 7:00am UTC](https://forum.techsoft3d.com/t/i-want-to-change-my-password-for-manage-techsoft3d-com/97 "2019-10-14T07:00:00Z")
If you know your existing password you can reset it on the My Account page. Open manage.techsoft3d.com and click on Manage My Account to open the My Account page. Click on Change Password button in the bottom right …