# Error: No status file

**URL:** <https://forum.techsoft3d.com/t/error-no-status-file/1315>\
**Category:** HOOPS Visualize Web\
**Tags:** webviewer, knowledge-base, error\
**Created:** [April 1, 2020, 4:00am UTC](https://forum.techsoft3d.com/t/error-no-status-file/1315 "2020-04-01T04:00:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![gabriel.peragine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.techsoft3d.com/gabriel.peragine/32/1535_2.png) [@gabriel.peragine](https://forum.techsoft3d.com/u/gabriel.peragine)\
**Post date:** [April 1, 2020, 4:00am UTC](https://forum.techsoft3d.com/t/error-no-status-file/1315/1 "2020-04-01T04:00:00Z")

</div>

A “no status file” error in the Web Viewer when trying to load a model indicates an issue with your stream cache directory. It’s usually one of the following:

- The root file in your stream cache is corrupt/damaged/not there
- The stream cache directory is not accessible from your viewing instances
- The stream cache directory does not exist
- The stream cache directory was not specific correctly in your settings file