# How to troubleshoot common issues with HOOPS Visualize?

**URL:** <https://forum.techsoft3d.com/t/how-to-troubleshoot-common-issues-with-hoops-visualize/3993>\
**Category:** HOOPS Visualize Desktop\
**Created:** [August 29, 2024, 6:06am UTC](https://forum.techsoft3d.com/t/how-to-troubleshoot-common-issues-with-hoops-visualize/3993 "2024-08-29T06:06:45Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![tino](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tino](https://forum.techsoft3d.com/u/tino)\
**Post date:** [August 29, 2024, 11:58am UTC](https://forum.techsoft3d.com/t/how-to-troubleshoot-common-issues-with-hoops-visualize/3993/2 "2024-08-29T11:58:55Z")

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Hello @ew685283,

We will need as much information as possible in order for us to reproduce the issue(s) that you are having. Sharing your code and/or data files will prove helpful in this regard. If you’d prefer to keep your code and data files confidential, please send me (or another Tech Soft 3D member such as @gabriel.peragine, the forum admin) a direct message and we can set alternative arrangements.

Thanks,  
Tino

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