# I’m seeing this error in the web browser debug console: Could not create canvas: Web page was not allowed to create a WebGL context

**URL:** <https://forum.techsoft3d.com/t/i-m-seeing-this-error-in-the-web-browser-debug-console-could-not-create-canvas-web-page-was-not-allowed-to-create-a-webgl-context/42>\
**Category:** HOOPS Visualize Web\
**Created:** [July 3, 2019, 6:10pm UTC](https://forum.techsoft3d.com/t/i-m-seeing-this-error-in-the-web-browser-debug-console-could-not-create-canvas-web-page-was-not-allowed-to-create-a-webgl-context/42 "2019-07-03T18:10:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rbeyer1](https://avatars.discourse-cdn.com/v4/letter/r/fbc32d/32.png) [@rbeyer1](https://forum.techsoft3d.com/u/rbeyer1)\
**Post date:** [July 3, 2019, 6:10pm UTC](https://forum.techsoft3d.com/t/i-m-seeing-this-error-in-the-web-browser-debug-console-could-not-create-canvas-web-page-was-not-allowed-to-create-a-webgl-context/42/1 "2019-07-03T18:10:49Z")

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This usually means that the user’s machine doesn’t have a sufficient graphics card/GPU to run 3D graphics apps in the browser. Often times we’ll see this when the user is trying to access HOOPS Communicator from a VM or when they are using Microsoft Remote Desktop to a machine. RDP disables 3D acceleration (in some cases it seems not to) so it causes issues. A good test is to ask the user to try this link and see if it works: [WebGL Aquarium](http://webglsamples.org/aquarium/aquarium.html)

This will help you determine if the problem is HOOPS Communicator specific or not.

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**Author:** ![Jonathan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.techsoft3d.com/jonathan/32/44_2.png) [@Jonathan](https://forum.techsoft3d.com/u/Jonathan)\
**Post date:** [August 11, 2021, 5:52pm UTC](https://forum.techsoft3d.com/t/i-m-seeing-this-error-in-the-web-browser-debug-console-could-not-create-canvas-web-page-was-not-allowed-to-create-a-webgl-context/42/3 "2021-08-11T17:52:36Z")

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