# I'm having issues downloading files from my account

**URL:** <https://forum.techsoft3d.com/t/im-having-issues-downloading-files-from-my-account/100>\
**Category:** Account Issues\
**Created:** [October 14, 2019, 7:00am UTC](https://forum.techsoft3d.com/t/im-having-issues-downloading-files-from-my-account/100 "2019-10-14T07:00:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![john](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.techsoft3d.com/john/32/38_2.png) [@john](https://forum.techsoft3d.com/u/john)\
**Post date:** [October 14, 2019, 7:00am UTC](https://forum.techsoft3d.com/t/im-having-issues-downloading-files-from-my-account/100/1 "2019-10-14T07:00:00Z")

</div>

If you are encountering problems downloading files from your account, we recommend you try

- Updating your browser to the latest version
- Clearing your browser’s cache
- Attempt the download from an alternate browser, computer or network
- Temporarily disable any internet security/firewall programs (note: you may need clearance/assistance from your organizations IT department/helpdesk to do this)
- Disabling any plugins on your browser
- Check your PC’s default download locations for the file (e.g., Downloads)