# Model Display Inconsistency When Importing NEU Files in Hoops Exchange **URL:** \ **Category:** HOOPS Exchange\ **Tags:** how-to\ **Created:** [April 21, 2025, 5:53am UTC](https://forum.techsoft3d.com/t/model-display-inconsistency-when-importing-neu-files-in-hoops-exchange/4571 "2025-04-21T05:53:39Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![18234083588](https://avatars.discourse-cdn.com/v4/letter/1/f1d935/32.png) [@18234083588](https://forum.techsoft3d.com/u/18234083588)\ **Post date:** [April 21, 2025, 5:53am UTC](https://forum.techsoft3d.com/t/model-display-inconsistency-when-importing-neu-files-in-hoops-exchange/4571/1 "2025-04-21T05:53:39Z")
When importing a NEU file through Hoops Exchange, the model rendering differs from other software. Are there any configurable parameters to ensure accurate display of the results? ![image](https://us1.discourse-cdn.com/flex020/uploads/techsoft3d/original/2X/6/6ede36f07087ff95d9917f98c62fb4d3da6ed43f.jpeg) [27.zip](https://forum.techsoft3d.com/uploads/short-url/43aDsLnnFG2fIs0LH9jZjEUKYI1.zip) (9.3 KB) ---
**Author:** ![Man](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@Man](https://forum.techsoft3d.com/u/Man)\ **Post date:** [April 22, 2025, 2:05pm UTC](https://forum.techsoft3d.com/t/model-display-inconsistency-when-importing-neu-files-in-hoops-exchange/4571/2 "2025-04-22T14:05:07Z")
Hello @18234083588, This seems to be a bug in HOOPS Exchange. I see the log return warnings about skipped faces > WAR - Skip 4 faces during tessellation Also, this issue did not reproduce after I saved the NEU file again using CREO 8. Attached is the resaved file for your reference. [27\_creo8.zip](https://forum.techsoft3d.com/uploads/short-url/j5TKxJQ4TmQdXbCCbvroKr31SyI.zip) (65.2 KB) I will send you a personal message with instructions on how to create a ticket using our support portal. Thank you. Best Regards, Man