# The horizontal screen on the mobile terminal cannot pop up the menu problem

**URL:** <https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216>\
**Category:** HOOPS Web\
**Created:** [December 10, 2022, 5:37am UTC](https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216 "2022-12-10T05:37:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yi.zhongming](https://avatars.discourse-cdn.com/v4/letter/y/2bfe46/32.png) [@yi.zhongming](https://forum.techsoft3d.com/u/yi.zhongming)\
**Post date:** [December 10, 2022, 5:37am UTC](https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216/1 "2022-12-10T05:37:17Z")

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The horizontal screen on the mobile terminal cannot pop up the menu problem

 ![微信图片_20221210133655](https://us1.discourse-cdn.com/flex020/uploads/techsoft3d/original/1X/26d3dae4d0b9b13565e13ffa1ae4d828446c4164.png)

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**Author:** ![guido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.techsoft3d.com/guido/32/115_2.png) [@guido](https://forum.techsoft3d.com/u/guido)\
**Post date:** [December 10, 2022, 2:32pm UTC](https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216/2 "2022-12-10T14:32:55Z")

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Hi,

can you be a bit more specific? Which menu exactly are you talking about?

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**Author:** ![yi.zhongming](https://avatars.discourse-cdn.com/v4/letter/y/2bfe46/32.png) [@yi.zhongming](https://forum.techsoft3d.com/u/yi.zhongming)\
**Post date:** [December 12, 2022, 8:08am UTC](https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216/3 "2022-12-12T08:08:48Z")

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Hi,  
This is demo video  
[youtube demo](https://youtube.com/shorts/_Pf-v8s1xIU?feature=share)

After long-pressing the part on the mobile terminal, the menu appears,  
But the menu cannot be displayed after the same operation on the horizontal screen of the mobile terminal

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**Author:** ![guido](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.techsoft3d.com/guido/32/115_2.png) [@guido](https://forum.techsoft3d.com/u/guido)\
**Post date:** [December 12, 2022, 1:22pm UTC](https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216/4 "2022-12-12T13:22:41Z")

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Not quite sure what is going on there. It seems to work fine on landscape mode in my testing. Can you reproduce this with one of our standard demos from the latest package? (or online here:  
[Cad Model Streaming | HOOPS Web Viewer](https://techsoft3d.github.io/Cad-Model-Streaming/?instance=microengine) )

Actually I did some further testing and managed to reproduce this issue. This looks like a bug in the standard viewer UI. Do you have access to our support portal? If not, please send me an email with your company info and I will log it for you. ([guido@techsoft3d.com](mailto:guido@techsoft3d.com))

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**Author:** ![yi.zhongming](https://avatars.discourse-cdn.com/v4/letter/y/2bfe46/32.png) [@yi.zhongming](https://forum.techsoft3d.com/u/yi.zhongming)\
**Post date:** [December 13, 2022, 6:40am UTC](https://forum.techsoft3d.com/t/the-horizontal-screen-on-the-mobile-terminal-cannot-pop-up-the-menu-problem/1216/5 "2022-12-13T06:40:38Z")

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Thank you for your reply, I’ll test it again