Can't install hoops_ai using the hoops-ai-installer

Help Account Issues
1

Hi!

hoops_ai doesn’t get installed when running hoops-ai-installer, here’s the error:


📦 Installing HOOPS packages...
📋 Loaded companion versions from hoops_packages.config
📌 Installing hoops_ai with version range: hoops_ai>=1.0.0,<1.1.0
📡 Index URL: https://pypi.org/simple
📡 Extra index URL: https://packages.techsoft3d.com/pip
📦 Installing all modules
   ❌ Failed to install HOOPS AI - Foundation package
   Error: ERROR: Could not find a version that satisfies the requirement 
hoops_ai<1.1.0,>=1.0.0 (from versions: none)
ERROR: No matching distribution found for hoops_ai<1.1.0,>=1.0.0

I used these commands for installation:

pip install hoops-ai-installer --extra-index-url https://packages.techsoft3d.com/pip

hoops-ai-installer install --mode cpu --extra-index-url https://packages.techsoft3d.com/pip

As far as I understand, the installation command that I’m using is wrong, the docs say that I should be using the command which I received in my email. But I didn’t receive any email like that.

Could someone help me out with this?

Thanks!

2

Hello,

Did you also finish the prerequisites and environment setup as mentioned on this page?

3

Hi,

Yes, I finished the perquisites and the environment setup.

4

Hi,

In order to better assess this incident. Please share the following technical details.

OS you are running.
System architecture.

The output of the following command:

Conda –version

Python –version

pip show hoops-ai-installer

Where we can see the hoops-ai-installer version installed in your pc.

Any other detail you might find relevant for us to share

Thanks

5

Hi,

Here are the technical details:

OS - macOS 26.4

System Architecture - ARM

conda version - 26.1.1

python version - 3.12.12

Result of pip show hoops-ai-installer:

Name: hoops-ai-installer
Version: 1.0.0
Summary: One-command installer for HOOPS AI (CPU & GPU)
Home-page: https://www.techsoft3d.com
Author: 
Author-email: TechSoft3D <support@techsoft3d.com>
License: Proprietary
Location: /Users/abi/.pyenv/versions/3.12.12/lib/python3.12/site-packages
Requires: click, packaging, PyYAML, requests, rich
Required-by:
6

Hi Abi,

unfortunately HOOPS AI does not support MACOS. You can see the supported plateforms in our doc: Supported Platforms — HOOPS AI 1.0

I can not provide any date estimation for a Mac version since that is not in our short-term roadmap.

Have a nice day!

1 Like
7

ah alright, thanks for the clarification!