Can't delete my model files

I deleted my model files from left side bar.
After reloading web demo viewer, I can see the deleted models remain.

Hi Yuyeon, I need more context to help you. Are you using our quick_start setup? What application are you referring?



I believe you are talking about the web demo. When you are logged into our website, you can upload and view CAD files. Is that right?

If you stop using the web application for an extended period of time it will time out. A quick refresh should allow you to delete files from the “My Files”.

Please try again and let us know if you have any other problems.

All the best,


Yes. you’re right. I was on hoops demo site -
After your reply, I tried to delete my model files. So they were all deleted.

Than you for your help.

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