If you are encountering problems downloading files from your account, we recommend you try
- Updating your browser to the latest version
- Clearing your browser’s cache
- Attempt the download from an alternate browser, computer or network
- Temporarily disable any internet security/firewall programs (note: you may need clearance/assistance from your organizations IT department/helpdesk to do this)
- Disabling any plugins on your browser
- Check your PC’s default download locations for the file (e.g., Downloads)