Investigate on A3D_LOAD_CANNOT_LOAD_MODEL in C# HOOPS Exchange

Data Solutions HOOPS Exchange
,
1

Hello,

I am able to load and process CAD files with the HOOPS Exchange C# API, but on a specific Naviswork model the loading process fails. I have pinpointed the issue being in the call to API.A3DAsmModelFileLoadFromFile, which returns A3DStatus.A3D_LOAD_CANNOT_LOAD_MODEL.

The same issue appears on that same model with the C++ API.

Since it seems a quite generic error message to receive, is there a way I can figure out what’s wrong with either the model or some load parameter that needs to be adjusted?

Thanks

2

Hello @giulia.picciau,

Indeed, the error message is a bit too general to make a meaningful assessment on the underlying. For such issues, we kindly request that you please create a support ticket in our Support Portal. We will also need the NWD file to conduct our investigation.

Thanks,
Tino