White Screen Appears After Viewer Inactivity

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Hello TechSoft3D Support,

We’ve observed that when the Viewer remains inactive for a few minutes, it displays a white screen. Could you please clarify if this behavior is due to the server stopping the streaming of models or viewer stops rending models after a period of inactivity?

Additionally, we would appreciate any recommendations on how to prevent or resolve this issue.

Thank you.

2

When viewing SC/SCZ files (but not SCS), the viewer will disconnect in order to free server resources. This can be controlled via the function setClientTimeout. A message will also be prompted in the viewer warning of inactivity.

There are also specific callbacks for handling timeout such as timeout and timeoutWarning.